Customer Service

Shipping & Delivery
SHIPPING
With regard to the time it takes to ship a product, we offer four general categories of products: (1) items immediately available for shipment, (2) special event items, (3) items stocked in other locations that take longer to ship, and (4) custom products. You can always find out when to expect an item to ship by looking at the Additional Information tab on the product detail page. More details on each category are below.

1. Items Immediately Available for Shipment. These are items that are in stock on the shelves that we are able to ship immediately. Generally speaking, it's all non-custom apparel except special event items. These items generally ship the next business day. How long it takes to be delivered after shipping depends on the shipping method chosen by the customer.

2. Special Event Items. These are items such as championship t-shirts, rivalry game t-shirts, and other items that commemorate the outcome of a live event or something that just happened. We place our orders for these items in advance from outside vendors who only produce and ship them to us after the conclusion of the event. The time it takes for us to get them is generally only a few days, but it can take up to three weeks or longer, and we are at the mercy of the vendor. They can sometimes even decide not make the product that we have on order and not notify us of that fact, or they can fail to fulfill the entire order. If that happens and we do not receive the item Special Event Merchandise that you have ordered from us, we will cancel your order and refund your entire purchase price as soon as we know. We generally ship Special Even Items the next business day after we receive them. How long it takes to be delivered after shipping depends on the shipping method chosen by the customer. Also, know that choosing expedited shipping will not help us get the product any sooner, but it will cause us to ship it expedited instead of standard when we do get it. Orders that include Special Event Merchandise will delay shipment of your entire order, so to receive other merchandise sooner, order it separately from Special Event Merchandise.

3. Items Stocked in Other Locations That Take Longer to Ship.
Some of the items that we offer are stocked in various warehouses across the country and may take longer to ship. When this is the case, that fact will be noted in the Additional Information tab on the product page. This generally only applies to licensed non-apparel, but it does not apply to all licensed, non-apparel.

4. Custom Products. These are items that are produced in-house by us for customers who wish to choose their own design, size, style/quality of garment, color of garment, and/or production speed. The time it takes us to produce the item and prepare it for shipping is one of the options that customers can choose. "No Hurry" orders generally ship within 10 business days. "Hurry" orders are given priority over "No Hurry" orders and generally ship within 5 business days, but that is not guaranteed. "Rush Guaranteed" orders will ship within 5 business days or we will refund your rush fee.

DELIVERY/SHIPPING METHOD

Standard Shipping.
Standard Shipping (available to all of the U.S.) is $4.95 for the first item. ALL ADDITIONAL ITEMS SHIP FREE, so Standard Shipping is never more than $4.95 no matter how many items you order. You can get FREE STANDARD SHIPPING if your order amounts to over $75. Orders sent via Standard Shipping are generally sent via the United States Postal Service and generally arrive in 2-3 business days.

Expedited Shipping. If you need your order faster, we can do that, too (unless it's Special Event Merchandise -- see below.) Simply select an expedited shipping option at checkout. Orders sent via Expedited Shipping are sent via UPS, and customers simply pay the rates UPS charges for the faster service. As a general rule, unless you need your order sooner than two or three business days from the time you place your order, you should choose Standard Shipping.

Privacy & Security
What information do we collect? We collect information from you when you register on our site, place an order, subscribe to our newsletter, or fill out a form. When ordering or registering on our site, you may be asked to enter your name, e-mail address, mailing address, shipping address, phone number, or credit card or other payment information. You may, however, merely visit our site anonymously.
What do we use your information for? Any of the information we collect from you may be used in any or all of the following ways:

• To personalize your experience
• To improve our website
• To improve customer service
• To process transactions
• To administer a contest, promotion, survey or other site feature
• To send periodic emails

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of serving the customer and delivering the purchased product. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product information, and/or promotions. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information? We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Extended Validation Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider's database only to be accessible by those authorized with special access rights to such systems and required to keep the information confidential. Your credit card numbers are not stored on our servers.

Do we use cookies? Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow it) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.

Do we disclcose any information to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or other's rights, property, or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links. Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance. Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent excepet as otherwise provided herein. All users of our site may make any changes to their information at anytime. Access your account by clicking on "My Account" in the upper right corner of any page and then click on the appropriate "Edit" button.

Children's Online Privacy Protection Act Compliance. We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act). We do not intend to collect any information from anyone under 13 years of age. Our website and its products are directed to people who are at least 13 years old or older.

Online Privacy Policy Only.  This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and conditions. Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent. By using our site, you consent to our website privacy policy.

Returns and Cancellations

Gameday Depot sells two types of products: (1) licensed apparel and merchandise, and (2) non-licensed custom products.

1. Returns/Cancellations of Licensed Apparel and Merchandise. Licensed apparel and merchandise is already manufactured and/or printed by other vendors and offered to customers as-is at retail. If you are unhappy with your purchase of an item or items of licensed apparel or merchandise for any reason whatsoever, you may return it for a refund or exchange it for anything available in inventory. Returns must include a receipt and/or the original packing slip, and the items must be in original condition, including tags and labels. Simply contact customer.service@gamedaydepot.com, and then print out our return authorization via email when sending the item back. If the return is necessitated by our mistake, we will send you a prepaid return label to use to return the item(s). Once we receive the returned merchandise, we will either send you the replacement item you requested or credit your account within 10 business days. If you choose to receive a refund rather than a replacement item, the refund will not include shipping charges. 

2. Returns/Cancellations of Non-Licensed Custom Products. Non-licensed custom products are produced in-house by us for customers who wish to choose their own design, size, style/quality of garment, color of garment, and/or production speed. All custom apparel is produced on demand, specifically for the customer who orders it and to his or her own chosen specifications. We will gladly cancel or modify orders for custom products prior to the commencement of production, but because we produce custom products specifically for the person who ordered them only after they order them and because those products therefore have no or limited value to other customers, no changes can be made and no cancellations can be honored once production has begun.